Support Chat

Handle user support messages with AI-powered responses and optional agent escalation.

Endpoint

POST /functions/v1/support-chat

Parameter	Type	Description
`conversation_id`	string	Existing conversation ID
`message`	string	User’s message

{
  "response": "Great question! Here's how to create your first reel...",
  "conversation_id": "uuid",
  "escalated": false
}

When escalated is true, the conversation has been routed to a human support agent.