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Documentation Index

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Handle user support messages with AI-powered responses and optional agent escalation.

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Endpoint

POST /functions/v1/support-chat

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Request body

ParameterTypeDescription
conversation_idstringExisting conversation ID
messagestringUser’s message

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Response

{
  "response": "Great question! Here's how to create your first reel...",
  "conversation_id": "uuid",
  "escalated": false
}
When escalated is true, the conversation has been routed to a human support agent.