How it works
- Users open the Help Center chat from the dashboard
- AI provides instant answers to common questions
- If needed, the conversation is escalated to a live support agent
- After resolution, users can rate the experience
Agent features
- Availability status — online, away, or offline
- Concurrent chat limits — configurable per agent
- Specialties — route conversations to the right expertise
- Canned responses — pre-built quick replies for common questions