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Documentation Index

Fetch the complete documentation index at: https://docs.realtoraai.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

RealtorAAI includes a built-in support chat system with AI-powered responses and human agent escalation.

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How it works

  1. Users open the Help Center chat from the dashboard
  2. AI provides instant answers to common questions
  3. If needed, the conversation is escalated to a live support agent
  4. After resolution, users can rate the experience

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Agent features

  • Availability status — online, away, or offline
  • Concurrent chat limits — configurable per agent
  • Specialties — route conversations to the right expertise
  • Canned responses — pre-built quick replies for common questions

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Auto-resolution

Conversations that have been inactive for a configurable period are automatically resolved and closed.

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Transcripts

Users receive an email transcript of their conversation after it’s resolved.