> ## Documentation Index
> Fetch the complete documentation index at: https://docs.realtoraai.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Chat

> AI-powered support chat with agent escalation.

Handle user support messages with AI-powered responses and optional agent escalation.

## Endpoint

```
POST /functions/v1/support-chat
```

## Request body

| Parameter         | Type   | Description              |
| ----------------- | ------ | ------------------------ |
| `conversation_id` | string | Existing conversation ID |
| `message`         | string | User's message           |

## Response

```json theme={null}
{
  "response": "Great question! Here's how to create your first reel...",
  "conversation_id": "uuid",
  "escalated": false
}
```

When `escalated` is `true`, the conversation has been routed to a human support agent.